Frequently Asked Questions

How do I get a quote or make a booking?

To get a quote please use our 'My Quote' system which can be found on the right hand side of our homepage. If your destination is not listed here we can send you a no obligation custom quote and full instructions by phone or email should you wish to book. Please complete our Other Destinations form.

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Must all bookings be made in advance?

We do advise booking as early as possible to avoid disappointment. This also gives us more time to reserve the best vehicle for your journey. If however you need a last minute booking please call us and we will try and cater for your airport transfer.

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I have completed the booking form, what happens next?

Once you have completed the booking form, you shall receive an email outlining your journey and the total fare together with a booking confirmation number.

Once you have this booking confirmation number you can be assured that your driver will be at the airport to meet and greet you and complete your airport transfer to your chosen destination.

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How long does it take before I get confirmation of my booking?

You should receive full confirmation of your booking immediately after you have completed our online booking form.

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How do I meet my driver at the airport?

Your driver will be waiting for your arrival at the Information desk in the Airport terminal with your nameboard.

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What happens if my flight arrives late, is there an extra charge for waiting time?

Our standard procedure involves monitoring all flights so regardless of a late or early arrival, your driver will be there to complete your airport transfer.

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How long will the driver wait for me?

Once a reasonable waiting time has expired your driver will make extensive enquiries at the airport before referring back to the office where further enquiries will be made. The driver will also attempt to call you if a valid mobile telephone number is given. If after 90 minutes there is no contact and the driver is unable to make contact with the passenger the driver be authorized to leave the terminal and the customer will be liable for a 'no show'.

After 90 minutes it is the passenger's responcesibility to make contact with the office to advise there is a delay to avoid paying for the cost of the journey and to ensure that the driver remains in the terminal to complete the transfer.

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How do I pay for my journey?

There are 3 ways that you can pay for your journey:

1. Cash - Sterling (£) directly to the driver.

2. Credit Card / Debit Card - Visa, MasterCard, American Express and Maestro in advance subject to a handling fee of £6.00.

3. Paypal- via our secure online booking system.

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Does my fare include a tip?

No. Neither the minimum charge or your fare includes a tip. Giving a tip is discretionary and completely up to you.

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I need a receipt for my journey, when do I get a receipt?

If you pre-pay using a credit card we can send you a receipt via email. The email will detail in full the booking details and transaction amount.

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